Last updated: June 10, 2026

1. Introduction

These Terms and Conditions apply to this website and to the transactions related to our products and services. This website is owned and operated by Creech Ladder & Racks (“Company,” “we,” “us,” or “our”).

Creech Ladder & Racks provides vehicle upfitting, fleet customization, ladder racks, contractor equipment, truck and van accessories, storage solutions, and related installation services.

By using this website or purchasing our products or services, you agree to be bound by these Terms.

2. Use of Website

By accessing this website, you confirm that you:

• Are at least 18 years old or using the site under supervision
• Will use this website only for lawful purposes
• Will not misuse, disrupt, or attempt to gain unauthorized access to our systems

3. Products and Services

We offer vehicle upfitting products and services, including but not limited to:

• Truck upfitting
• Van upfitting
• Fleet vehicle customization
• Ladder racks
• Shelving and storage systems
• Toolboxes
• Hitches
• Contractor equipment
• Ladder sales and accessories
• Installation services

All products and services are subject to availability.

We reserve the right to:

• Modify or discontinue products and services at any time
• Refuse service to anyone at our discretion

4. Pricing and Payments

All prices are listed in USD and are subject to change without notice.

We accept various forms of payment, including major credit cards and other approved payment methods.

Installation services may require additional labor costs not included in product pricing.

5. Installation and Service Disclaimer

For services performed by our technicians:

• We strive to provide high-quality professional installation
• Results may vary depending on vehicle condition and compatibility
• We are not responsible for pre-existing vehicle issues, defects, or prior modifications
• Certain aftermarket products may affect manufacturer warranties

Customers are responsible for ensuring compatibility of products with their vehicle or fleet.

6. Third-Party Products and Links

Our website may include links to third-party products or websites.

We are not responsible for:

• Third-party content
• External privacy practices
• Products or services offered by third parties

7. Returns and Refund Policy

Returns and refunds are subject to our return policy.

• Certain products may be non-returnable, including installed items and special-order products
• Labor and installation fees may be non-refundable
• Customers must contact us before initiating a return

8. Intellectual Property

All website content, including text, images, branding, logos, and graphics, is owned by or licensed to us.

You may not:

• Copy, reproduce, or distribute content
• Use our branding without written permission

9. Limitation of Liability

This website and all services are provided “as is.”

We are not liable for:

• Indirect or incidental damages
• Loss of data, profits, or business
• Vehicle downtime
• Issues arising from third-party products

Our maximum liability is limited to the amount paid for the product or service.

10. Warranties Disclaimer

We do not guarantee:

• That the website will be error-free or uninterrupted
• That all product descriptions are completely accurate
• That products or services will meet every customer’s expectations

Manufacturer warranties may apply to certain products.

11. Privacy

We collect and use personal information in accordance with our Privacy Policy.

Please review our Privacy Policy here: https://www.creechladder.com/privacy-policy/

12. SMS Messaging Terms

By providing your phone number and opting in, you consent to receive SMS messages from Creech Ladder & Racks, including appointment reminders, installation updates, order notifications, customer support communications, and promotional offers.

You can cancel the SMS service at any time. Just text “STOP” to (504) 318-8955. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (504) 318-8955.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive 4 messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy: https://www.creechladder.com/privacy-policy/

13. Termination of Use

We may suspend or terminate access to the website at any time without notice if you violate these Terms.

14. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

• Your misuse of the website
• Violation of these Terms
• Violation of applicable laws

15. Governing Law

These Terms are governed by the laws of the State of Tennessee, United States.

16. Updates to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

17. Contact Information

Creech Ladder & Racks
2507 Nolensville Pike
Nashville, TN 37211

Phone: (504) 318-8955

You may contact us through our website contact form.